Sales & Customer Service Training for Call Center Agents
This course will help call centre agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard.
What’s missing in telephone communication?
Who are your customers?
Questioning and listening skills
Asking the right questions
Sales by phone
Staying out of voice mail jail
Cold and warm calls
Developing and perfecting a script
Going above and beyond
High impact moments
Tips for chatty and difficult callers
Phone tag and getting the call back
News from within
What you learn
Develop an understanding of the nuances of body language and verbal skills.
Learn aspects of verbal communication such as tone, cadence, and pitch.
Demonstrate an understanding of questioning and listening skills.
Acquire comfort with delivering bad news and saying no.
Learn effective ways to negotiate.
Understand the importance of creating and delivering meaningful messages.
Use tools to facilitate communication.
Realize the value of personalizing interactions and developing relationships.
Practice vocal techniques that enhance speech and communication ability.
Personalize techniques for managing stress.
Mode of delivery
Face-to-Face (Off-the-job )
While a degree or a diploma make you eligible for a job, to be successful you need to demonstrate a wide range of skills known as employability skills. These are skills and aptitudes that help you make critical decision, solve problems, and get along with you colleagues. One of the main reasons of un-employability among fresh graduates in India is said to be lack of employability skills among them. These course promises to be a vocational readiness program that helps you kick start your career.
SOHAM LEARNING provides a set of these employability skills towards help unemployed youth find jobs.